FREE standard SHIPPING ON ORDERs OVER $200 to the CONTINENTAL US

Customer INfo

Shipping

*Free standard shipping for orders over $200 to the continental United States. Items with free shipping will be fulfilled 1-3 business days. 
Expedited shipping orders placed before 12pm EST will go out the same day. All orders placed after 12pm EST will be fulfilled the following day. 

*Free shipping rates only apply to initial purchases.  Shipping fees for replacement and warrantied sticks are the responsibility of the customer.  Extra duty placed on items after shipment is the responsibility of the customer.

Exchanges

ALL EXCHANGES OF UNUSED ITEMS MUST BE PROCESSED WITHIN 30 DAYS OF PURCHASE. TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT.  FOR AN ITEM TO BE CONSIDERED UNUSED IT MUST:

  • Show no scuffs, stains, dirt, or other marks that would indicate use
  • Still be in the same condition in which it was purchased

​** Please note that as the consumer you are responsible for the cost of return shipping for exchanges. 

For all exchanges, once your product is received and inspected, we will send you an email to notify you that we have received the returned item. Exchanges are processed within 3-5 business days of receipt of the goods. 

*ALL RETURNED ITEMS THAT HAVE BEEN DETERMINED TO HAVE BEEN USED WILL BE DENIED EXCHANGE

Returns

ALL RETURNS OF UNUSED ITEMS MUST BE PROCESSED WITHIN 30 DAYS OF PURCHASE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT.  FOR AN ITEM TO BE CONSIDERED UNUSED IT MUST: 

  • Show no scuffs, stains, dirt, or other marks that would indicate use
  • Still be in the same condition in which it was purchased

​** Please note that as the consumer you are responsible for the cost of return shipping for returns.   Returned items will be charged a $25 restock fee.


For all returns, once your product is received and inspected, we will send you an email to notify you that we have received the returned item. Returns are processed within 3-5 business days of receipt of the goods.   

*ALL RETURNED ITEMS THAT HAVE BEEN DETERMINED TO HAVE BEEN USED WILL BE DENIED ANY REFUND.